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Evaluation

The Scottish Government and the Scottish Diabetes Foot Action Group would very much appreciate your feedback on this e-learning resource.



Important

If you require a response to your feedback please email us directly instead.

For the NHS Scotland version of this site please contact:
duncan.stang@lanarkshire.scot.nhs.uk

For the NHS England version of this site please contact:
joanne.paton@plymouth.ac.uk

About FRAME

Phase I – NHS Scotland version

The Foot Risk Awareness and Management Education (FRAME) project was commissioned by the Scottish Diabetes Foot Action group and funded by the Scottish Government to produce an e-learning resource to enable any Health Care Professional (HCP)/worker to gain knowledge of the theoretical and practical competencies to safely and effectively undertake the task of diabetes foot screening.

The recording of the information is shown using the Scottish Care Information – Diabetes system (SCI-D) which allows the information to be stored securely and shared with all HCP’s involved in the patients care in line with the action points set out in the Diabetes Action Plan 2021 and SIGN 116 Guidelines [.pdf].

The aim of the project is to provide an interactive way of learning and uses animations and case scenarios with the aim of standardising, in an evidence based manner, the way diabetes foot screening is performed throughout Scotland.


Phase II – NHS England version

Building upon this work a second project was commissioned by the SW Clinical Network in England in response to a peer review of diabetic foot services across the South West region that highlighted a need for education in the assessment of the diabetic foot.

The aim of this project is to modify and update the module content to reflect English NICE guidance, to provide an interactive way of learning with the aim of standardising, in an evidence based manner, the way diabetes foot screening is performed throughout England.


Certificates

On completion of either FRAME version the individual may opt to undertake case scenarios, and if completed successfully and passed, will gain a certificate of completion/competence.


Site launches

The original project was officially launched at The Scottish Diabetes Foot conference in Dynamic Earth, Edinburgh on 6th June 2011. The NHS Scotland version is being led by the Scottish Diabetes Group – Foot Action Group and the University of Edinburgh.

The NHS England version of FRAME was officially launched on 1st February 2017. The NHS England version of FRAME project has been led and funded by the South West Clinical Network.

Both versions of FRAME were officially re-launched in June 2021. This new version of the FRAME project was led the Scottish Diabetes Group – Foot Action Group and the University of Edinburgh. Funding was provided by both NHS Lanarkshire and NHS South West Clinical Networks.


Review

The NHS Scotland content was reviewed by members of the Foot Action Group which is a subgroup of the Scottish Diabetes Group, and Caledonian University.

  • The Foot Action Group is made up of Consultant Diabetologists Podiatrists, Orthotists and patient representatives covering the 14 health board regions throughout Scotland.
  • The remit of the group is to drive forward service improvement for people with diabetes throughout Scotland and to help minimise foot problems by improving the way services for the Prevention, Treatment and Management of diabetes foot disease are delivered according to the Diabetes Action Plan 2010.

The content of the NHS England version of FRAME was reviewed by:

  • Dr Richard Paisey: Honorary consultant and SW CVD SCN Diabetes Footcare Lead
  • Dr Julia Thomas: Consultant Physician and Endocrinologist at Musgrove Park Hospital
  • Anita Stuart: Diabetes Specialist Podiatrist at Derriford Hospital Plymouth
  • Alysia Kirby: Specialist Podiatrist- Diabetes at West Cornwall Hospital
  • Christiane Pankhurst; Senior Orthotist at Guys and St Thomas’ Hospital

Acknowledgements

Content provision

Written by: Duncan Stang, Chief Podiatrist, Hairmyres Hospital, NHS Lanarkshire

NHS England version modifications by: Joanne Paton, Podiatrist and NIHR Clinical Research Fellow, Plymouth University

E-learning consultancy and development

Provided by (2021): Jackie Aim, Stewart Lamb Cromar and Hristo Meshinski from the University of Edinburgh.

Provided by (2016): Jackie Aim, Stewart Lamb Cromar and Gavin McCormack from the University of Edinburgh.

Provided by (2011): Michael Begg, Stewart Cromar, Lynne Robertson from Learning Technology Section, University of Edinburgh

Published by: the Interactive Content Team, Information Services, The University of Edinburgh. All rights reserved.

Links and resources

Links (key resources)


References


Leaflets

Leaflets – NHS Scotland

The leaflets are available in the 5 most common non English languages and are available for download from the Diabetes in Scotland website.

  • Diabetic foot ulcer
  • Holiday feet
  • Low Risk of Developing Non-healing Foot Wounds
  • Moderate Risk of Non-healing Wounds and Amputation
  • High Risk of Non-healing Wounds and Amputation
  • Looking After Your Foot In Remission
  • Advice on Footwear

Leaflets – NHS England


Troubleshooting

If you are experiencing technical problems with any of the training sites please refer to the Frequently Asked Questions page.

Frequently Asked Questions (FAQ)

Technical help

For information on technical issues with the site please refer to the frequently asked questions below.

If none of the solutions solve the problem you are experiencing please email: diabetes-support@mlist.is.ed.ac.uk


Q. I have completed the module test successfully but cannot print my certificate

Q. I cannot see any of the interactive content on my computer

Q. My browser is reporting an issue with firewalls

Q. Are the materials available in print format?


Q. I have completed the module test successfully but cannot print my certificate
A. The module certificate appears as a downloadable pdf on completion but is also emailed to the address you entered at the start of the quiz. Check if you are able to print any other documents from the computer you are using. If not, then you should contact your local IT department or check your printer connection.

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Q. I cannot see any of the interactive content on my computer
A. Make sure you have a modern and up to date browser and Javascript is enabled.

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Q. My browser is reporting an issue with firewalls/IP restrictions
A. If you are viewing this website from an NHS computer, University or corporate network it is possible some content is being restricted because of a firewall. You may need to contact your local IT department for support with this matter. You may need to create an ‘exception’ for this website around the firewalls.

  • URL: http://www.diabetesframe.org/
    • IP address: 129.215.10.97
    • TCP port: 80

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Q. Are the materials available in print format?
A. Unfortunately, no. As these web resources are highly interactive and contain animations and quizzes they are therefore not suitable for print.

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Contact us

If you would like more information regarding this project or have a technical problem, contact us below.


Subject help

For subject specific help about the NHS Scotland version of this site please contact:

For subject specific help about the NHS England version of this site please contact:


Technical issues

If you are experiencing technical problems with this site please refer to the Frequently Asked Questions page.

For more information on technical issues with the site please contact:

diabetes-support@mlist.is.ed.ac.uk

Accessibility statement for Diabetes FRAME 

Website accessibility statement in line with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 

This accessibility statement applies to: 

https://www.diabetesframe.org/ 

 This website is run by the Interactive Content Service within the Information Services Group at the University of Edinburgh. We want as many people as possible to be able to use this application. For example, that means you should be able to: 

  • Customise most of the website using browser settings  
  • zoom in up to 300% without the text spilling off the screen or without loss of content  
  • Navigate most of the site using keyboard only  
  • use the website without encountering any inactivity time outs  

We’ve also made the website text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means. 


Customising the website 

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible: 

AbilityNet – My Computer My Way 

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate: 

Additional information on how to customise our website appearance 

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service: 

Information on SensusAccess 


How accessible this website is 

We know some parts of this website are not fully accessible: 

  • Some colour contrasts do not meet minimum requirements  
  • Links are not underlined by default, meaning some links are conveyed by coloured only  
  • Focus displays sometimes have colour contrast issues, or are fully obscured by other content 
  • Compatibility with assistive software may be limited due to issues such as buttons not being labelled correctly, frames not having accessible names etc 
  • Tooltips may not be shown when navigating by keyboard or by assistive software 
  • There are PDFs that are not fully accessible  
  • Not all images have alt text   
  • Certain heading elements are blank 
  • Some text content is only found in images, without a plain text alternative 
  • Some links open in a new window or pop up without alerting the user of this 
  • Certain features are found in mobile navigation without being usable through mobile screen readers. 
  • Forms may give little feedback to the user about the correctness of their submission 

Feedback and contact information 

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille: 

  • Telephone:  Information Services Helpline – +44 (0)131 651 5151 
  • British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service. 

We’ll consider your request and get back to you within 5 working days. 


Reporting accessibility problems with this website 

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact: 

  • Telephone: Information Services Helpline – +44 (0)131 651 5151 
  • British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service. 

We’ll consider your request and get back to you within 5 working days. 


Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly: 

Contact details for the Equality Advisory and Support Service (EASS) 

The government has produced information on how to report accessibility issues: 

Reporting an accessibility problem on a public sector website 


Contacting us by phone using British Sign Language 

British Sign Language service 

Contact Scotland BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8.00am to 12.00am, 7 days a week. 

Contact Scotland BSL service details.


Technical information about this website’s accessibility 

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 


Compliance Status 

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below. 

The full guidelines are available at: 

Web Content Accessibility Guidelines (WCAG) 2.2 AA standard 


Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations
 

The following items do not comply with the WCAG 2.2 AA success criteria: 

  • Not all non-text items have alternative text  
  • <ul> and <ol> sometimes directly contain elements other than <li>, <script> or <template> 
  • Links are not underlined by default 
  • Not all colour contrasts meet the required standards 
  • Elements, including focus indicators do not always meet minimum contrast ratio thresholds 
  • Text content is found in images where this is not essential to the conveying of the information 
  • Tooltips are not keyboard accessible 
  • Empty heading elements are present 
  • Focus indicators are at times fully obscured by author created content 
  • Links open in a new tab or pop up without alerting the user of this 
  • The site is not fully compatible with assistive software e.g. not all frames have an accessible name 
  • There are PDFs that are not fully accessible 

We aim to improve the accessibility of our websites on a regular and continuous basis. See the section below (‘What we’re doing to improve accessibility’) on how we are improving our site accessibility.  

We are working towards solving these problems and expect several improvements by July 2026. The site is fully within our control. 

Disproportionate burden 

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix. 

Content that’s not within the scope of the accessibility regulations 

At this time we believe no content is outwith the scope of the accessibility regulations. 


What we’re doing to improve accessibility 

We will continue to address and make adequate improvements to the accessibility issues highlighted. Unless specified otherwise, a complete solution or significant improvement will be in place by July 2026.  

While we are in the process of resolving these accessibility issues we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website. 


Preparation of this accessibility statement
 

This statement was prepared on 17th July 2025. It was last reviewed on 21st July 2025. 

The website was last tested on 15th July 2025. The testing was carried out by the Interactive Content Service within the Information Services Group at the University of Edinburgh using both automated and manual methods. The site was tested on a PC, primarily using Google Chrome alongside Mozilla Firefox and Microsoft Edge. 

A recent world-wide usage levels survey for different screen readers and browsers shows that Chrome, Mozilla Firefox and Microsoft Edge are increasing in popularity and Google Chrome is now the favoured browser for screen readers: 

WebAIM: Screen Reader User Survey 

The aforementioned three browsers have been used in certain questions for reasons of breadth and variety. 

We ran automated testing using WAVE WebAIM and AXE browser extension (for Google Chrome) and then manual testing that included: 

  • Spell check functionality 
  • Scaling using different resolutions and reflow 
  • Options to customise the interface (magnification, font, background colour, etc) 
  • Keyboard navigation and keyboard traps 
  • Data validation 
  • Warning of links opening in new tab or window 
  • Information conveyed in the colour or sound only 
  • Flashing, moving or scrolling text 
  • Use with screen reading software (for example JAWS) 
  • Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon Naturally Speaking, TalkBack and VoiceOver) 
  • Tooltips and text alternatives for any non-text content 
  • Time limits 
  • Compatibility with mobile accessibility functionality (Android and iOS) 
  • Any drag functionality and alternatives 
  • Consistent help function 
  • No need to re-enter data already submitted 
  • Any cognitive tests. 

Privacy Policy

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